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Improving the Effectiveness and Efficiency of Program Delivery for Aged, Disabled and Chronically Ill Individuals (NT401)

Recipient: Northwest Territories Department of Health and Social Services

Contribution: $ 79,000.00

Summary:
This project developed and implemented a new Continuing Care Assessment Package (CCAP) to assess clients requiring continuing care in the Northwest Territories. The use of the standardized tool helped direct clients to community-based services that provide a continuum of care as a cost-effective alternative to institutionalization. Data collected through the CCAP also facilitated better planning for service delivery, housing, and other resource needs. The report of this pilot project points out barriers such as resistance to change, but the principal problem was staff turnover. In small jurisdictions, the loss of expertise when a person leaves has a serious effect on program implementation. The authors suggest a written manual and continuing training as solutions to these concerns. They also point out the importance of supportive management in gaining acceptance of a new tool. The CCAP proved to be an effective way of making more objective, standardized assessments, thus making access to continuing care fairer and more effective.

Fact Sheet


This project was supported by the Health Transition Fund, which was created in 1997 to provide support for evidence-based decision-making in health care reform by supporting pilot and evaluation projects which test innovative approaches to health care delivery. The views expressed herein do no necessarily represent the official policy of federal, provincial, or territorial governments.


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Last Modified: 2005-08-29