This primary care project evaluated a community-based family practice clinic in Calgary. Researchers established care quality indicators, held workshops with physicians and nurses, staged focus groups with patients and community members, conducted an extensive literature review, and asked key stakeholders to rank primary care indicators such as accessibility, comprehensiveness, and the patient–physician relationship. The study found that a successful evaluation process includes an on-site project leader, the active involvement of clinic staff, and support from individuals skilled in methodology, literature review, and financial management. It has produced several useful tools, including a literature review of primary care indicators and a list of 50 indicators for evaluating family practice clinics in the areas of access, quality, and integration.
The full report for this project is available on the Alberta Health and Wellness web site at http://www.health.gov.ab.ca/system/key/phc/projects/Calgary/UCMC/decription.htm
This project was supported by the Health Transition Fund, which was created in 1997 to provide support for evidence-based decision-making in health care reform by supporting pilot and evaluation projects which test innovative approaches to health care delivery. The views expressed herein do no necessarily represent the official policy of federal, provincial, or territorial governments.